Send a message
Tell us what you need
What happens next?
We aim to reply during our published opening hours. Keep an eye on your inbox and spam folder for our response.
Contact us
How can we help?
Ask about suitable items, valuations, coins or bullion, or seller-account access. Send a message and our team will point you in the right direction.
Common questions
Quick answers before you get in touch.
Can I send broken jewellery?
Yes. Broken chains, single earrings and damaged gold can still be suitable for valuation.
Am I committed to selling?
No. You decide whether to accept after receiving the valuation.
Where can I check an existing request?
Sign in to your seller account to review pack requests, offers and payment updates.
Choose the quickest route
Some questions can be answered immediately.
Use the dedicated page for estimates and pack requests, and contact the team for valuation, bullion or account support.
Estimate your gold
Use the live calculator for a guide based on weight and carat.
Request a pack
Complete the online form when you are ready to send items for valuation.
Check the process
See what happens from the initial request through to your decision.
Contact support
Message us about valuation questions, unusual items or seller-account access.
Include relevant item or account details where available.